I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.
The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.
Should you have any questions, email [email protected]
Usage of our services constitutes customer’s acceptance of Brenda Adelman’s/ Forgiveness and Freedom’s billing policy. Following is the billing policy with which all customers must comply:
Payment Options
We accept Credit Card and Paypal only. Other options must be approved.
General Policies
Customers are responsible for keeping all credit/debit card details and contact information current. Please email [email protected] inform us of any changes.
All contracted fees are automatically charged to the credit/debit card on file.
Payment receipts are available to customers upon request.
Delinquency Policies
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, we will attempt to charge the card on file for 30 days.
Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full.
Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment.
Fees
Returned Item Fee: There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.
Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.
Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.
Collections Fee: In the event an account is submitted to a third-party collections service, a $50.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Cancellations
Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
Billing Disputes
As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Brenda Adelman/ Forgiveness and Freedom receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Brenda Adelman/ Forgiveness and Freedom retains the right to collect on any rendered services or fees that are due. Brenda Adelman/ Forgiveness and Freedom will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.
Refunds
Our policy at Brenda Adelman Coaching/ Forgiveness and Freedom is that all coaching sales are final. There are no refunds. By placing your order with us, you are indicating your agreement to these terms. The Online Training Program, How to Create, Promote and Profit with a One-Person Show allows a 30 day refund policy for those parties who have paid in full. These requests must be made within 30 days of submitting payment. There is no refund of partial payments or payment plans.
